Refund policy

BACK ORDERS

Backorders will ship as ordered and additional freight charges will apply. Cancellation of backorders must be requested at the time of order to prevent additional freight charges. All backorders less than $10.00 will be automatically canceled unless specified otherwise by the customer at the time of order.

CREDITS

Our payment terms for all open accounts are net 30 days. Accounts outstanding over 30 days are reviewed daily. All accounts that reach 30 days past due (60 days from invoice date) will be automatically changed to a COD account until the past due amounts are paid. At 45 days past due (75 days from invoice date) all orders and backorders will automatically be put on credit hold until full payment is received.

RETURNS

Before you return any item, please email our customer service desk to obtain a Return Material Authorization (RMA) Number. Returned shipments without a Returned Material Authorization (RMA) number will be rejected. Our Receiving Department cannot accept a return without an RMA Number. Parts must be returned within 30 days of receipt of goods. Returned items are subject to a 25% restocking charge. All returns are subject to inspection by our Quality Control Department and may be rejected if not in a resalable condition. Special order items that is any item that is not listed for sale in our store as a regular inventory item are not returnable. This includes any special quoted items. We reserve the right to substitute any product for that of an equal or greater quality without notice.

ORDER CANCELLATIONS

Orders for Standard Cataloged Products will not be canceled once processed. All custom-supplied, non-cataloged products can not be canceled.

WEBSTORE TERMS ACCOUNT PRICING

Terms account pricing does not include any potential Sales Tax, Tariffs, or Freight charges. Charges will appear on the invoice after order placement.

EXCLUSION OF WARRANTIES; LIMITATIONS OF DAMAGES

ANY WARRANTIES ON THE PRODUCTS SOLD BY WINCH PARTS SUPPLY CO. PRODUCTS ARE THOSE MADE BY THE MANUFACTURER. WINCH PARTS SUPPLY CO. HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WINCH PARTS SUPPLY CO. NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF ITS PRODUCTS. IN NO EVENT SHALL WINCH PARTS SUPPLY CO. BE LIABLE TO THE BUYER FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING (WITHOUT LIMITATION) LOST PROFITS, COSTS OF DELAY, PERSONAL INJURY, PROPERTY DAMAGE, OR LIABILITIES TO THE BUYER OR THIRD PARTIES ARISING FROM ANY SOURCE. THIS LIMITATION ON DAMAGES SHALL APPLY TO ALL PRODUCTS SOLD BY WINCH PARTS SUPPLY CO. IN THE EVENT, THAT, NOTWITHSTANDING THE TERMS OF THIS SECTION, WINCH PARTS SUPPLY CO. IS FOUND LIABLE FOR DAMAGES BASED ON ANY DEFECT OR NONCONFORMITY IN PRODUCTS SOLD BY IT, INCLUDING WINCH PARTS SUPPLY CO.  ITS TOTAL LIABILITY FOR EACH DEFECTIVE OR NONCONFORMING PRODUCT SHALL NOT EXCEED THE PRICE PAID BY BUYER FOR SUCH DEFECTIVE PRODUCT.